Return Policy

We want you to be completely satisfied with your purchase from our store. If you are not happy with your item for any reason, you can return it within 7 days of receiving your order. Please read our return policy carefully for a smooth return process:

Eligibility for Returns
- You may return an item if it meets the following criteria:

- The item is in its original condition, unused, and in the same packaging as when you received it.

- The return request is initiated within 7 days of the delivery date.

 

Return Process
- To initiate a return, please follow these steps:
- Contact our customer support team at cyndeeceecreations@gmail.com to request a return.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our customer support team will guide you through the return process and provide you with a return authorization.

Shipping Costs
- Please note that the buyer is responsible for the shipping costs associated with returning the item. You will be responsible for selecting a shipping method and covering the shipping fees.

Return Condition
- The item must be returned in its original condition and packaging. We reserve the right to deny a return if the item is not in its original condition.

Refund Process
- Once we receive the returned item and verify its condition, we will process your refund within 3 business days.
- The refund will be issued to the original payment method used for the purchase.

Non-Returnable Items
- Some items may not be eligible for return due to hygiene or other reasons. Please contact our customer support for information about specific products.

Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer support immediately, and we will assist you in resolving the issue. In such cases, we may arrange for return shipping or offer a replacement, depending on the situation.

Exchange Policy
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item separately.

Restocking Fee
- We do not charge a restocking fee for eligible returns.

By making a purchase from our store, you agree to abide by this return policy. If you have any questions or need assistance with a return, please contact our customer support team.

Please remember that we aim to provide you with the best possible shopping experience, and we appreciate your understanding and cooperation with our return policy.